UPS pickup not scanned

By Tony Lam

  • SumoMe

I just received inquiries from two buyers about tracking information not showing in the UPS system on 12/17/12 as of 4:30p.m. The payments for both packages were cleared on 12/12/13 and they are supposed on the way to the customers. UPS pickup scan record is not in the system and only with the message:

“A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status–including the scheduled delivery date–will be updated. “

UPS pickup at Christmas time

I dropped the packages dropped off at Pak N Mail Etc on Thursday 12/13/12 noon time. The lady in the mail shop told me that the UPS guy left for the day and he would pick them up on Friday 12/14/12. I called the mail shop, the same lady confirmed me that the UPS did come on Friday late afternoon. He might not scan the package when he picked up. Also, UPS ground mails are not processed at terminal on Saturday. I understand the buyer’s concern about not receiving the package on or before Christmas Eve 12/24/12 since UPS ground mails will take maximum five working days to deliver. Now, I have to cross the fingers and pray the packages can be processed in time. I learned something in handling UPS ground mails during Christmas season.

 

  1. Drop off at a UPS Store

UPS store must have a better care of their package when comparing to a UPS authorized mail shop that handles FedEx, USPS and UPS mail at the same time. Also, the UPS store has a fix pick up schedule. I have another package dropped off at a UPS store on 12/14/12 1:32pm has a tracking record of pick up scan on 5:01pm on the same day.

UPS tracking with dropoff at UPS store

  1. Get an official receipt from the UPS store

When you drop off the packages to a UPS store,  you can ask for an official receipt from the UPS store. It is to avoid future dispute when the packages are lost. Also, the receipt can be act as an evidence to show to your buyers that you have left the packages to the UPS store when the UPS driver does not scan pickup.

More readings…

UPS

One of the places told me that he literally has to tell the driver to scan it in immediately, otherwise the driver just throws it on the truck and it gets scanned at their terminal….and more

UPS package never scanned?

But anyway, a relative of mine shipped an item to me on Wednesday and gave me the tracking number as soon as he did..It’s been stuck on this message since then “A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status–including the scheduled delivery date–will be updated.”… and more

Category: Shipping & handling


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